Privacy Policy
Your privacy is important to us. This policy explains how VitaLux Supplements & SkinCare collects, uses, and protects your personal information.
Last updated: January 15, 2025
Information We Collect
Personal Information
We collect information you provide directly to us, including:
- Name, email address, and contact details when you create an account
- Payment information (processed securely through our payment providers)
- Communication preferences and marketing consents
Automatically Collected Information
When you visit our website, we automatically collect certain information:
- Usage data (pages visited, time spent, referring websites)
- Cookies and similar tracking technologies
How We Use Your Information
Order Processing
Process and fulfill your supplement and skincare orders
Communication
Send order confirmations, shipping updates, and customer service responses
Personalization
Customize your shopping experience and product recommendations
Security
Protect against fraud, unauthorized access, and security threats
Marketing
Send promotional emails (only with your consent)
Analytics
Improve our website and understand customer preferences
Data Protection & Security
Security Measures We Implement
- SSL encryption for all data transmission
- Secure payment processing through certified providers
- Regular security audits and monitoring
- Access controls and employee training
- Data backup and recovery procedures
- GDPR compliance framework
"We take the protection of your personal data seriously and implement appropriate technical and organizational measures to ensure the security of your information."
Cookies & Tracking Technologies
Types of Cookies We Use
Essential Cookies
Required for basic website functionality, including secure login and shopping cart features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience.
Marketing Cookies
Used to deliver personalized advertisements and measure campaign effectiveness.
Manage Cookie Preferences
You can control cookie settings through your browser or our cookie preferences panel.
Information Sharing & Third Parties
Service Providers
We work with trusted third-party service providers:
- • Payment processors (Stripe, PayPal)
- • Shipping carriers (Royal Mail, DHL)
- • Email service providers
- • Analytics platforms
We Never Sell
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your trust is paramount to us. We only share information when necessary to provide our services.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Your Rights Under GDPR
Right to Access
Request copies of your personal data we hold
Right to Rectification
Correct any inaccurate or incomplete information
Right to Erasure
Request deletion of your personal data
Right to Data Portability
Receive your data in a structured format
Right to Object
Object to processing of your personal data
Right to Restriction
Limit how we process your information
Contact Us About Privacy
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
Our Address
VitaLux Supplements & SkinCare
125 Oxford Street, Mayfair
London W1D 2HX, United Kingdom
Phone
+44 20 7123 4567Business Hours
Data Protection Officer
For privacy-specific inquiries, contact our Data Protection Officer at [email protected]
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. When we make changes, we will:
- Post the updated policy on this page with a new "Last updated" date
- Update the version history on our website
Important Notice
Your continued use of our website after any changes indicates acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.
Thank you for trusting VitaLux Supplements & SkinCare with your personal information.